Chris Trottier on Nostr: Not to say I've never made mistakes, but a key learning I've made about moderation is ...

Not to say I've never made mistakes, but a key learning I've made about moderation is that the approach should be boring and bureaucratic in nature.

When you remove content, send a *private* message why it's removed. Don't offer a long drawn out explanation. Instead, inform them about what rule was broken and where to read the rules.

Nothing should ever be personal. You're just enforcing the rules, which are clear and transparent.