I have sympathy for the drivers. It's not their fault the company they work for is crap. Unfortunately they are the user interface I have to interact with.
I try to be polite. On Friday, I was not. I lost my temper. I think it was after the second time the driver snatched my phone and started entering menus without my consent. It was clear he thought I was some old codger confused by technology.
That was the first time I've encountered ageism. I'm 51.I suppose I look much older - thanks Covid.