As you may know, the trading process on our platform involves the use of escrow. The buyer is instructed to send funds to the seller only after the Bitcoins are locked in escrow and the transaction has received the required number of confirmations. Please note that the Hodl Hodl platform informs its users about each stage of the contract and provides instructions on how to act at each specific step. If the parties fail to follow these instructions, Hodl Hodl cannot guarantee safe trades or dispute resolution. We recommend reviewing our Security Guide https://hodlhodl.com/blog/en/security-guide for more details.
We understand you suffered a frustrating situation, and we hope you will consider trading again in the future. If you believe there is an issue with the Hodl Hodl platform that contributed to this incident, please let us know so we can work on improving it.
Feel free to reach out to us at support@hodlhodl.com at any time.
npub1yu…8ncdu
2026-05-23 04:22:00 UTC
in reply to nevent1q…cpla
Author Public Key
npub1yul83qxn35u607er3m7039t6rddj06qezfagfqlfw4qk5z5slrfqu8ncduPublished at
2026-05-23 04:22:00 UTCEvent JSON
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"content": "As you may know, the trading process on our platform involves the use of escrow. The buyer is instructed to send funds to the seller only after the Bitcoins are locked in escrow and the transaction has received the required number of confirmations. Please note that the Hodl Hodl platform informs its users about each stage of the contract and provides instructions on how to act at each specific step. If the parties fail to follow these instructions, Hodl Hodl cannot guarantee safe trades or dispute resolution. We recommend reviewing our Security Guide https://hodlhodl.com/blog/en/security-guide for more details.\n\nWe understand you suffered a frustrating situation, and we hope you will consider trading again in the future. If you believe there is an issue with the Hodl Hodl platform that contributed to this incident, please let us know so we can work on improving it.\n\nFeel free to reach out to us at support@hodlhodl.com at any time.",
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}