Thank you for this. I’m not in the trades (sales), but a lot of my buddies are. You just explained a lot of what they talk about better than they could.
I do think the enshitification is everywhere. I see it in my job. Short-sighted, high time preference decisions.
When you do find quality & reliability - be it an electrician, a restaurant, an app, etc. - you cling to it.
Keep up the good work.
